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09922800050,09922800051,09922800052
(live operators 8:00am-10pm)
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Indiaís #1 Online Food Service
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FAQ's

 
 

For Coustomers

 
What is Khana Online ?

About 6 billion passengers travel in Indian Railways each year. If anyone of us has traveled they will vouch for the fact that currently the availability of quality food in Indian Trains is something not to be excited about. Khana Online solves this very problem for the railway passenger.

How do I start ordering from my favorite restaurant?

About 6 billion passengers travel in Indian Railways each year. If anyone of us has traveled they will vouch for the fact that currently the availability of quality food in Indian Trains is something not to be excited about. Khana Online solves this very problem for the railway passenger.

Do I need to pay extra to use this site?

No, there are no extra charges for using Khana Online website.

How do I make payments for the food I order?

You will be offered a choice of your preferred mode of payment while placing an order. We offer very convenient online payment options, via credit card (MasterCard, Visa, Diners), debit card (MasterCard, Visa, Maestro) from all banks, net banking with all major banks in India. You may also choose to pay Cash on Delivery. Your order will be delivered to your seat along with the bill and you can pay the amount directly to the delivery boy. Please make sure to have correct change in case you chose to pay cash on delivery

Can I make an advance order?

Yes, absolutely, you can make advance orders. Just select the date and time when you would want the delivery and you will receive it at the time of your choice.

Why should I use website instead of phone orders?

Online ordering provides several advantages over telephone based ordering. Online ordering is faster, you can complete the booking 24/7/365 from anywhere you like. You would be able to see the entire menu online instead of hearing someone speak it out to you. You will be able to read reviews on your selected restaurant by fellow travelers and Khana Online users. If you chose to order by phone, you can reach Khana Online customer care executives from 8:00 AM to 10:00 PM.

Can I order food at any time?

Ordering on www.khanaonline.in is available 24/7/365 the Internet a great thing? If you chose to order by phone, you can reach Khana Online customer care executives from 8:00 AM to 10:00 PM.

Can I get food at any time?

Food delivery depends on the restaurant operational time, usually between 7:00 AM to 11:00 PM.

Is there a guaranteed delivery time?

The time of delivery depends on the actual train's running schedules. Khana Online tracks trains and coordinates with the restaurant to make sure that you receive the food you ordered at your seat when the train stops at the station you have selected. Please note that the restaurant will deliver the food to you. As you can understand, Khana Online is not responsible for the scheduling or delays on the Indian railway network. We all wish trains run always on time!

What do I do in case there is some problem with my order?

Please mail us at contact@khanaonline.in or call us at our helpline number (0)9922800051. Our customer support executive will try their level best to assist you with any problems or doubts.

How do I cancel an order?

You can cancel an order till one hour before the train's scheduled time of arrival in the station where your food is to be delivered. Call our customer support representatives at (0)9922800051 and they will be happy to help you. For pre-paid orders there is an administrative fee of 10% for cancellation up to 24 hours before delivery time, and 25% for cancellation up to one hour before delivery time. Sorry, the credit card companies charge us twice: once for getting your order paid for, and second for refunding you in case of cancellation.

What if my train is late?

We track your train running time to make sure we can serve you fresh food at your seat. In case your train is delayed by more than two hours, our customer care executive will call to ask if you are still interested in receiving your order. In case your train is scheduled to reach the delivery station beyond restaurant operational timings (usually 7:00 AM to 11:00 PM) your order will be automatically cancelled and our customer service executive will contact you.

I can't find my station.

Contact us! We are adding many new stations and delivery restaurants every month, it is possible that they are not yet listed when you search them. You can give us a call at (0)9922800051, email us at contact@khanaonline.in, or use the feedback form or the chat window on our website.

Do I need to tip the delivery boy?

No, you do not need to tip the delivery boy. The meal price Khana Online charges is inclusive of delivery cost. In fact we would suggest that you do not pay any extra amount that your pre-agreed price.

Where is my personal information used?

We do not share your personal details (phone number and mail ID) with the delivery restaurants. However we may use your number/mail id to send you promotional offers about Khana Online. We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, Khana Online cannot guarantee that communications between you and Khana Online or information stored on Khana Online servers, will be free from unauthorized access by third parties.

What if internet connection is lost at any step in between?

If you received confirmation SMS, your order is booked. If you did not receive the order confirmation SMS, your transaction did not complete and order was not placed. You would have to place the order again online or call our helpful customer service representatives at (0)9922800051 to help you complete your order.

I don't have access to the Internet. Can I still use your services?

Of course! Our helpful customer service representatives are ready to take your order from 8:00 AM to 10:00 PM at (0)9922800051.

What are your office hours?

We are open 24/7/365 for your train food booking needs at any time, day or night, at www.khanaonline.in. Should you rather talk to one of our helpful customer service representatives, they are available from 8:00AM to 10:00PM seven days a week.

I am stuck and can't figure out how to order...?

No issues. Give us a call at (0)9922800051 between 8:00 AM and 10:00 PM and our helpful customer service representatives will assist you to complete the order.

For Vendors

What do I need to do to get started?

You can get your Food Plazas/Food Courts registered by getting in touch with us at contact@khanaonline.in or by giving us a call at (0)9922800051. Our representative will let you know the procedure in detail.

How will having a Web site help my Food Plazas/Food Courts?

Grow Your Business with Online Food Ordering. Maintain existing customer loyalty and attract new customers and revenue by having the convenience of online food ordering. You will have a Web Site presence. More and more Food Plazas/Food Courts are establishing a Web site presence to serve their customers. People find Food Plazas/Food Courts Web sites useful to learn more about the establishment, the menu, and its location(s).

How long does it take to get Khana Online set up?

Once you have signed up for Khana Online and we receive your information, your Khana Online Menu System can be set up usually within one week.

Are there any advertising benefits from Khana Online?

The Khana Online System is also very beneficial to your current advertising. Let the public know about your online ordering system by adding your link to magazine and newspaper ads, your Yellow Pages listing, your business cards, menus and other company documents, radio commercials, and more...

Do I have to setup anything?

We do everything, from setting up your entire menu and website online, to maintaining and updating the site with any information you request.

What information will I receive with my online orders?

Everything you need to fulfill the online food order. When a customer chooses online food ordering from your menu, you will receive the complete order, Train number & name, the name of the customer placing the order, Seat No. Coach No. PNR no. and the order details.